Help

Acceptance is decided by the passport agency and is not guaranteed. If the rejection is for a requirement our check covers, send us the rejection notice within 30 days of purchase from your order page: we’ll help you retake it free of charge, or refund you if a retake doesn’t solve it.

Print at 100% / “actual size” on 4×6 photo paper at home or at a photo kiosk, then cut along the guides. Each photo is 2×2 inches.

Use the digital photo (600×600 pixel JPEG, under 240 kB) — the size the State Department lists for digital images.

Orders are kept only in the browser you used (we don’t store your photos on our servers) and are deleted after 30 days. Contact us with your Paddle receipt and we’ll help or refund you.

Stand a few feet (about 3 ft / 1 m) in front of a plain white or off-white wall with nothing on it, and face a window or lamp so no shadow falls on the wall. We never edit the background, so it has to be right in the photo itself.

No. It is a one-time charge. Nothing renews.

No. PassportPhotoFlow is an independent service. Not affiliated with the U.S. Department of State or any government agency.